General Conditions
Travelnet Ltd operates in the field of intermediation of tourism products and services.
The aggregation of products and/or services offered by Travelnet Ltd separately, or of which only one is offered by Travelnet Ltd and the second by another provider, is at the sole discretion of the customer, who therefore assumes any responsibility arising from the possible combination of them.
Travelnet Ltd is not responsible in any way for the incorrect entry of personal data by users during the booking/purchase process; therefore, the user is responsible for the consequences of incorrect entry.
Travelnet Ltd, as an intermediary, is not in any way liable for the obligations of individual product and/or service providers. It is only responsible for those arising from its status as an intermediary and, in any case, within the established limits.
- Services are only confirmed to customers who pay with a credit card in their own name.
- Bookings are processed only for a minimum of two days.
- All prices are expressed in US dollars or euros (as specified).
- All orders or bookings of services must be confirmed by Travelnet to take effect.
- Confirmation or denial will be sent no later than the first business day following the service request for hotels, and the second day for tours.
- This confirmation becomes invalid if the customer does not pay with a valid credit card (Visa, Mastercard, American Express or another internationally recognized card) in their own name, in cash, or by another method decided by our payment system depending on the amount, within a maximum of 72 hours.
Acceptance of Terms
When completing an online reservation or service order, the customer (or their representative) must check the acceptance of our Terms and Conditions.
Modification of Terms
The terms and conditions reflected on our site can only be modified by agreement between the parties.
Customer Responsibility
It is the customer's responsibility to:
- Comply with the provisions established by the Republic of Cuba regarding entry into the country as a tourist, which includes having medical insurance and a tourist visa (or the one corresponding to their purpose in the country).
- Show, whenever requested by the professionals of the contracted services, the vouchers or travel documents issued by Travelnet Cuba.
- For services such as domestic flights or hotel accommodation, the passport must be shown. For car rental, the passport and a driver's license are required.
Force Majeure
In the event of natural and fortuitous events such as earthquakes, hurricanes, floods and other uncontrollable events on the part of Travelnet, the company shall not be held responsible for executing the agreed services.
Applicable Law
These terms of use and the provision of services offered on this website are governed by the current legislation of the Republic of Cuba.
Any dispute, claim or conflict that may arise from the contracting of tourist services offered on this site shall be submitted to the jurisdiction of the competent courts in accordance with said legislation.
Credit Card Payments
Our payment system is secure and verified by:
- For credit card payments, a surcharge of 3% (Visa or Mastercard in euros) and up to 6% (virtual cards or PayPal) will be added to the price of the requested service due to banking system costs. This amount will appear in the total of your quote.
- In no case does Travelnet interfere with or store the sensitive data of your credit or debit card. Everything is controlled by the bank's own system, which receives and manages this data with maximum security.
How It Works – Online Credit Card Payments
We will send you an email with a link to a highly secure site managed by major Spanish banks, where you will need to enter the following data: card number, month and year of expiry, and the CVV code. The CVV code appears on the back of the card and is the last three digits.
In most cases, payment through our system requires entering an OTP (One Time Password) code or an authorization sent to your phone. These systems are called Verified by Visa (Visa) or Mastercard SecureCode (Mastercard). This code is not the same one used to withdraw cash from ATMs and is only used to guarantee your security in online payments.
If you do not have this code activated (normally US citizens do not have it), call your bank now and you will be able to make your online payments safely after they authorize it.
- Once we receive notification that payment has been made (immediate), Travelnet will send the customer a travel voucher for the booked, confirmed and paid services.
- In case of no‑show, a penalty will be charged (see penalties for the various services).
- At the time of the balance for the requested service (blocked with a deposit), a difference calculated on the euro‑dollar exchange rate may be requested.