Terms and conditions

• Services will only be confirmed to clients who pay them with credit cards on their names.
• All prices will be set in US dollar or in Euro .
• All bookings and demands must be confirmed by Travelnet to be effective.
• The confirmation or deny will be sent the second working day for hotels and the third working day for tour operators.
• Bookings will only be processed with a minimum of 3 days.
• The confirmation of bookings will be ineffective if clients do not pay with a valid credit car (Visa, Mastercard) on their names, or any other method established by our payment system depending on the amount, within 24 hours in advance.

• We will charge you 3% on the service amount for Bank system expenses.

Our payment system is secure and is internationally recognized for :

• Once Travelnet receives the payment bill (immediately), it will sent clients a document (voucher) for the services that have been reserved, paid and confirmed.
• In case clients no show, it will be charged a penalty for the first two nights of the contracted service, sending back the rest of the money through our payment method.

• Bookings will only be confirmed with a minimum of 3 days.
• The client must show the hotel the document (voucher) sent by Travelnet together with visa and own documents.
• The check in to the hotel will be from 16:00 hours on and the check out at 12:00 hours.
• In case the client is not pleased with the booked and paid services, Travelnet commits to do as much as possible to find another hotel that pleases him without any refund. If the client wants to move to a superior hotel, he must pay the difference in accordance with Travelnet.
• Hotels with "all inclusive" accommodation, includes all meals and all drinks.
• Hotels with "half board" accommodation, includes breakfast and dinner with no drinks.
• Hotels with "full pension" accommodation, includes breakfast, lunch and dinner with no drinks.

• Bookings will only be processed with a minimum of 3 days.
• It will only be confirmed the car category not the model, although it will be done as much as possible to give the booked model.

• All reservations confirmed at Airports will be charged with an additional "Airport Tax" of 20 Convertible Pesos

• At the moment of the contract it will be charged the cost of the full gas tank . When the car is dropped nothing will be returned of the remaining gas value.

• Renting days are calculated starting from the moment (hour of the day) the client sign the contract. The car should be returned at the same hour of the last day of the confirmed service.
• The driver should be older than 21 years old and must have a valid license.
• Clients will receive the car by signing, directly with the car company, a contract that establishes all clauses and charges for extra services.
• Travelnet is not responsable for al kinds of direct and compulsory payments clients should make once in Cuba in convertible pesos which appears in this web site as well as all clauses of the contract signed in Cuba between the client and the car company.
• No insurance is valid in Cuba if it is included in any credit car.
• Once the client has signed the contract, he must pay a deposit of 150, 200 or 300 pesos convertibles depending on the car category, which will be refund at the end of the rent.
• The client must give the document (voucher) of the booked service to the representative of the company that welcomes him at the airport.